Shipping Policy
Standard Item Processing Times
All standard items are processed within 4 days and sent to warehousing for dispatch.
To expedite your order through the process, we offer priority processing, ensuring your product is sent within 48 hours or 2 business days.
Custom Item Processing Times
Custom order processing times vary depending on the level of detail required for the product.
Please check each product page to identify the corresponding processing and production times.
Shipping Times
We offer free worldwide standard shipping (list of countries below).
The standard shipping times are as follows:
- UK: 4–10 business days*
- Europe: 1-2 weeks*
- USA: 1-2 weeks*
- Middle East: 3 weeks*
- Central Asia: 3 weeks*
- Australia & New Zealand: 2-4 weeks*
- South America: 2–5 weeks*
* The estimated delivery times are "estimates" based on recent deliveries and shall not be seen as a guaranteed delivery timeframe. We do our best to ensure that the shipping process works as smoothly as possible, but in the event of late delivery - we do not issue a refund.
We currently do not offer an express shipping option due to the costs involved.
List of Free Shipping Countries
- Australia
- Canada
- Denmark
- European Union
- Finland
- France
- Germany
- Hungary
- Iceland
- Ireland
- Israel
- Netherlands
- New Zealand
- Norway
- Portugal
- Spain
- Sweden
- Switzerland
- United Kingdom
- United States
For the rest of the world, we charge £9.99 Shipping.
Shipping Taxes
As we ship with a premium shipping method, all taxes are included, and you will not be required to pay them upon receipt of your goods.
Accepted Payment Methods
We are proudly verified through Verisign and the Norton security gateway.
As we are partnered with Shopify Payment or Stripe, we accept all major credit cards, including Visa, Mastercard and Amex.
We also provide express payment and checkout options, including Paypal, ClearPay, Google Pay and Apple Pay.
If you have any questions or comments, we are here to assist you. Feel free to reach out to us via email at info@pawspalacestore.co.uk We value your satisfaction and are committed to providing excellent customer support.